RMM by KTS Software — continuous visibility of your IT environment
Servers, workstations, network devices and critical services need continuous supervision. RMM monitoring gives us a central view, helps detect anomalies sooner and lets us react before a minor issue turns into downtime.
24/7ALERTSSERVERSWORKSTATIONSNETWORKAUTOMATION
RMM / PROACTIVE MONITORING
MONITORING: ACTIVEALERTS: ONLINE ›
02 RMM / OVERVIEW
One place to control critical IT components
RMM (Remote Monitoring and Management) combines remote monitoring with technical management. Instead of waiting for a user to report a failure, we watch device and service health, react to alerts and perform agreed administrative actions.
CONTINUOUS VISIBILITYOngoing monitoring of availability, health and key system parameters.FASTER RESPONSEAn alert reaches support before the issue affects a larger group of users.REMOTE SERVICEMany diagnostics and administrative tasks can be completed without waiting for an on-site visit.
03 MONITORING STACK
What we can monitor and manage
01
Servers and services
Availability, load, memory, disk space, processes and selected services.
02
Workstations
Computer health, basic system parameters, events and remote support.
03
Network and devices
Availability of key devices and infrastructure components.
04
Alerts and thresholds
Alarm conditions and priorities that separate warnings from critical events.
05
Updates and tasks
Agreed updates, recurring tasks and administrative operations.
06
Inventory
Better knowledge of devices and changes supports maintenance and IT planning.
04 WORKFLOW
From signal to service response
01
MEASUREMENT
The system collects health information from monitored devices and services.
02
ANALYSIS
Parameters are compared with defined thresholds and rules.
03
ALERT
The service team receives a precise alert about the affected component.
04
RESPONSE
We diagnose the cause and take agreed action remotely or on site.
05 BUSINESS CONTINUITY
Fewer surprises, more predictability
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Less downtime
Earlier detection reduces the number of failures visible to users.
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Faster diagnostics
Support receives technical context and can start analysis sooner.
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Better prevention
Recurring alerts reveal components that need upgrades or configuration changes.
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Consistent overview
Monitoring makes it easier to assess many systems without checking each one manually.
06 FAQ
RMM — common questions
Does RMM replace HelpDesk?
No. RMM focuses on technical monitoring and management, while HelpDesk organizes user communication and tickets. They work best together.
Is RMM only for servers?
No. The scope can also include workstations, network devices and selected services or applications.
Does every warning mean a failure?
No. Thresholds and priorities are configured to separate an early warning from an event requiring urgent action.
07 KTS SOFTWARE
Want to know about a problem before users call?
We will match the monitoring scope to your infrastructure and critical services.
